FAQs - New Learning Leads Sep 2018


A NEW Learning Leads system went live on 1 September 2018. The following Frequently asked questions  have been provided to support users across the borough.

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A

Question:

Account Format: What is my new username ?

(Last edited: Thursday, 8 November 2018, 2:42 PM)
Answer:

School Accounts

The username convention for schools is a shortened version of the school email address.

 firstname.lastname@schoolname  (no need for 'stockport.sch.uk')

For schools with non-standard email formats:  The last part of the email address is omitted:

For example: joanne.bloggs@gatleyprimary or j.bloggs@kingsway

Childminders and registered EY settings

If you work in a registered early years setting your username format will be 

ey.firstname.lastname 

For example ey.joanne.bloggs.

NOTE:

 If you work in a maintained nursery your username will be similar to schools : firstname.lastname@nurseryname > > for example joanne.bloggs@hollywoodpark

Your manager/headteacher will be given the default password. If the manager does not know the password please email support@learningleads.org.uk 


Question:

Accounts: Can I use the online account request form?

(Last edited: Thursday, 8 November 2018, 3:05 PM)
Answer:

Staff can request an account using this form as long as they use an official email address to do so.  For example, requests from your school email addresses will be accepted.

We cannot accept account requests from unofficial email addresses as we need to verify any requests.

For EY settings and childminders, if you do not have an official email address linked to your setting, we are only able to create accounts from lists supplied by managers (sent from an official email address) or via the childminding team. Managers can contact support@learningleads.org.uk to obtain a proforma.

There is no way round this as it is extremely important that we verify account details before creating accounts.

Question:

Accounts: I am a childminder in Stockport, how do I get an account for Learning Leads?

(Last edited: Thursday, 8 November 2018, 2:19 PM)
Answer:

If you are a childminder working in Stockport, the childminding team will set an account up for you when you register. If you need help please email childminding@stockport.gov.uk or phone 0161 218 1200 and leave a message, a team member will get in contact with you.

Question:

Accounts: I work in a registered EY Setting in Stockport, how do I get an account?

(Last edited: Thursday, 8 November 2018, 2:26 PM)
Answer:

Under new GDPR guidelines we are responsible for the quality of the data we hold. The account details held on the old system for staff in registered settings was becoming out of date and an increasing number of  emails sent  were bouncing. Therefore, we started from scratch with NEW accounts in the new system. 

We created accounts for managers in Early Years' settings only.We recognise that the manager details may not be up to date and we will monitor access to identify any manager account details that may need updating.

With regard to staff accounts,  proformas are available for managers to complete with up to date details for staff requiring access.  Please email support@learningleads.org.uk to obtain a pro-forma , complete and return. In order to verify accounts we are only able to accept proformas sent using official email addresses.

Question:

Accounts: What is an active account?

(Last edited: Thursday, 8 November 2018, 2:31 PM)
Answer:

If an account is not used for more than 3 -6 months, we will consider it inactive and suspend the account. When requesting accounts, bear this in mind - please request accounts for staff who will be active.


B

Question:

Booking events: Can I apply to attend events using Learning Leads?

(Last edited: Thursday, 8 November 2018, 3:32 PM)
Answer:

Yes you can. 

Search for bookable courses, events, etc, using the ‘Learning Opportunities’ search box on the front page of Learning Leads or go via the Learning Opportunities menu bar. Apply and you will receive an email as soon as your place has been confirmed.


Watch this brief video to find out more about the application process

Question:

Booking Events: Can I book a place for another person ?

(Last edited: Thursday, 8 November 2018, 2:04 PM)
Answer:

This function is not available yet. All users must log in and sign up to the T&Cs to activate their accounts, currently bookings must be made personally. We intend to make this option available in the next phase.

Question:

Booking Events: Can I see a calendar view?

(Last edited: Thursday, 8 November 2018, 2:18 PM)
Answer:

Yes.  You may select the 'Search Calendar' option under the Learning Opportunities tab and browse the calendar of events.

Watch this brief video to find out more about booking.

Question:

Bookings: How do I cancel my application?

(Last edited: Thursday, 8 November 2018, 3:11 PM)
Answer:

To cancel your application. Log on > Learning opportunities > Manage My CPD.

Select the opportunity and go to 'cancel booking'.

Details are shown in this short video. (cancellation is at 3:00 into the video)

There is a cut off date for cancellation for some events. If the cut off date has passed you will no longer see this option.

Question:

Bookings: Where can I see the status of my applications?

(Last edited: Thursday, 8 November 2018, 3:01 PM)
Answer:

You can see all applications made using this NEW system by clicking on Learning Opportunities > Manage My CPD

You may also cancel any bookings here.

L

Question:

Log in: I work in a Stockport school, how do I log in?

(Last edited: Thursday, 8 November 2018, 3:33 PM)
Answer:

Click on ‘log in’ on the top right of the screen.

If your account details were provided to us in July, you will already have an account on the system. 

 Enter your details.

Username: firstname.lastname@schoolname (you can type your full email address into the box)

Password – this has been set to a default value which has been supplied to your school. 

You must reset this once you have logged in.

 This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)


Question:

Log in: I work in an early years setting in Stockport, how do I log in?

(Last edited: Thursday, 8 November 2018, 3:34 PM)
Answer:

Click on ‘log in’ on the top right of the screen.

If your account details were provided to us by your manager you will already have an account. 

 Enter your details:

Username: ey.firstname.lastname 

Password – this has been set to a default value which has been supplied to your setting

You must reset this once you have logged in.

 This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)

If you work in a setting and would like an account - please ask your manager to contact support@learningleads.org.uk to request an account for you. We need firstname, lastname and a unique email address for each account.

P

Question:

Password: What if I forget my password?

(Last edited: Thursday, 8 November 2018, 2:58 PM)
Answer:

 If you already have an account, you will be able to change your password at any time. Click on profile in the top right and preferences.

If you can't remember your password, the use the forgotten your password link. 

If you do not have an account  - you will need to request an account via the system. The system can only reset passwords for existing accounts.


Question:

Password: What is my password?

(Last edited: Thursday, 8 November 2018, 2:20 PM)
Answer:

Default passwords are given to setting managers and headteachers. You will be prompted to change the default password when you first log in. If you forget your password, please use the forgotten password link and make sure that you enter your username details accurately.

If you do not receive a password reset email, it could be because you don't yet have an account.

If you are in doubt please email support@learningleads.org.uk to check.

V

Question:

VIEW: Where are my applications from the old system?

(Last edited: Thursday, 8 November 2018, 3:31 PM)
Answer:

Your application history before 1 Sep 2018 is not available on this system 

Should you require a CPD history for yourself, school or setting prior to this date, please contact support@learningleads.org.uk with details.

Question:

VIEW: Why can't I find what I am looking for when I have been told it is on Learning Leads?

(Last edited: Thursday, 8 November 2018, 3:25 PM)
Answer:

This may be for a number of reasons.

1.The resource or opportunity may not have been made available yet - sometimes consultants and advisers alert you to upcoming resources/events before making them available. If this happens, please check with the person who directed you to Learning Leads in the first instance.

2. The event/opportunity is available  elsewhere - for example face to face  Safeguarding courses are managed on a different system and are not bookable via Learning Leads.Someone may have signposted you to Learning Leads in error.

3. You may not have appropriate rights - most of our learning networks and opportunities are open to everyone. However, there are some, such as the SIMs online network, that do not allow self-enrolment. If you require access, please contact support@learningleads.org.uk or the SIMs team.

If you cannot find something on the site, please email support@learningleads.org.uk and we will look into it for you. Please ensure you supply as much detail as possible, if possible please include details or the person who directed you to Learning Leads to find the resource/event.


Question:

View: Why can’t I see all my Early Years learning networks and opportunities?

(Last edited: Thursday, 8 November 2018, 3:14 PM)
Answer:

If you work in Early Years you should have access to the Early Years Homepage and Early Years forum by default. However, you will need to join other networks - for help with this watch the video here.

If you cannot see the Early Years Homepage on the top menubar (next to the home icon) - contact support@learningleads.org.uk.



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