FAQs - New Learning Leads Sep 2018


A NEW Learning Leads system went live on 1 September 2018. The following Frequently asked questions  have been provided to support users across the borough.

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L

Question:

Log in: I work in a Stockport school, how do I log in?

(Last edited: Thursday, 8 November 2018, 3:33 PM)
Answer:

Click on ‘log in’ on the top right of the screen.

If your account details were provided to us in July, you will already have an account on the system. 

 Enter your details.

Username: firstname.lastname@schoolname (you can type your full email address into the box)

Password – this has been set to a default value which has been supplied to your school. 

You must reset this once you have logged in.

 This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)


Question:

Log in: I work in an early years setting in Stockport, how do I log in?

(Last edited: Thursday, 8 November 2018, 3:34 PM)
Answer:

Click on ‘log in’ on the top right of the screen.

If your account details were provided to us by your manager you will already have an account. 

 Enter your details:

Username: ey.firstname.lastname 

Password – this has been set to a default value which has been supplied to your setting

You must reset this once you have logged in.

 This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)

If you work in a setting and would like an account - please ask your manager to contact support@learningleads.org.uk to request an account for you. We need firstname, lastname and a unique email address for each account.

P

Question:

Password: What if I forget my password?

(Last edited: Thursday, 8 November 2018, 2:58 PM)
Answer:

 If you already have an account, you will be able to change your password at any time. Click on profile in the top right and preferences.

If you can't remember your password, the use the forgotten your password link. 

If you do not have an account  - you will need to request an account via the system. The system can only reset passwords for existing accounts.


Question:

Password: What is my password?

(Last edited: Thursday, 8 November 2018, 2:20 PM)
Answer:

Default passwords are given to setting managers and headteachers. You will be prompted to change the default password when you first log in. If you forget your password, please use the forgotten password link and make sure that you enter your username details accurately.

If you do not receive a password reset email, it could be because you don't yet have an account.

If you are in doubt please email support@learningleads.org.uk to check.

V

Question:

VIEW: Where are my applications from the old system?

(Last edited: Thursday, 8 November 2018, 3:31 PM)
Answer:

Your application history before 1 Sep 2018 is not available on this system 

Should you require a CPD history for yourself, school or setting prior to this date, please contact support@learningleads.org.uk with details.

Question:

VIEW: Why can't I find what I am looking for when I have been told it is on Learning Leads?

(Last edited: Thursday, 8 November 2018, 3:25 PM)
Answer:

This may be for a number of reasons.

1.The resource or opportunity may not have been made available yet - sometimes consultants and advisers alert you to upcoming resources/events before making them available. If this happens, please check with the person who directed you to Learning Leads in the first instance.

2. The event/opportunity is available  elsewhere - for example face to face  Safeguarding courses are managed on a different system and are not bookable via Learning Leads.Someone may have signposted you to Learning Leads in error.

3. You may not have appropriate rights - most of our learning networks and opportunities are open to everyone. However, there are some, such as the SIMs online network, that do not allow self-enrolment. If you require access, please contact support@learningleads.org.uk or the SIMs team.

If you cannot find something on the site, please email support@learningleads.org.uk and we will look into it for you. Please ensure you supply as much detail as possible, if possible please include details or the person who directed you to Learning Leads to find the resource/event.


Question:

View: Why can’t I see all my Early Years learning networks and opportunities?

(Last edited: Thursday, 8 November 2018, 3:14 PM)
Answer:

If you work in Early Years you should have access to the Early Years Homepage and Early Years forum by default. However, you will need to join other networks - for help with this watch the video here.

If you cannot see the Early Years Homepage on the top menubar (next to the home icon) - contact support@learningleads.org.uk.



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