FAQs - New Learning Leads Sep 2018
A NEW Learning Leads system went live on 1 September 2018. The following Frequently asked questions have been provided to support users across the borough.
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Question:(Last edited: Thursday, 8 November 2018, 2:42 PM)
Account Format: What is my new username ?
The username convention for schools is a shortened version of the school email address.
firstname.lastname@schoolname (no need for 'stockport.sch.uk')
For schools with non-standard email formats: The last part of the email address is omitted:
For example: joanne.bloggs@gatleyprimary or j.bloggs@kingsway
Childminders and registered EY settings
If you work in a registered early years setting your username format will be
For example ey.joanne.bloggs.
If you work in a maintained nursery your username will be similar to schools : firstname.lastname@nurseryname > > for example joanne.bloggs@hollywoodpark
Your manager/headteacher will be given the default password. If the manager does not know the password please email email@example.com
Question:(Last edited: Thursday, 8 November 2018, 3:05 PM)
Accounts: Can I use the online account request form?
Staff can request an account using this form as long as they use an official email address to do so. For example, requests from your school email addresses will be accepted.
We cannot accept account requests from unofficial email addresses as we need to verify any requests.
For EY settings and childminders, if you do not have an official email address linked to your setting, we are only able to create accounts from lists supplied by managers (sent from an official email address) or via the childminding team. Managers can contact firstname.lastname@example.org to obtain a proforma.
There is no way round this as it is extremely important that we verify account details before creating accounts.
Question:(Last edited: Thursday, 8 November 2018, 2:19 PM)
Accounts: I am a childminder in Stockport, how do I get an account for Learning Leads?
If you are a childminder working in Stockport, the childminding team will set an account up for you when you register. If you need help please email email@example.com or phone 0161 218 1200 and leave a message, a team member will get in contact with you.
Question:(Last edited: Thursday, 8 November 2018, 2:26 PM)
Accounts: I work in a registered EY Setting in Stockport, how do I get an account?
Under new GDPR guidelines we are responsible for the quality of the data we hold. The account details held on the old system for staff in registered settings was becoming out of date and an increasing number of emails sent were bouncing. Therefore, we started from scratch with NEW accounts in the new system.
We created accounts for managers in Early Years' settings only.We recognise that the manager details may not be up to date and we will monitor access to identify any manager account details that may need updating.
With regard to staff accounts, proformas are available for managers to complete with up to date details for staff requiring access. Please email firstname.lastname@example.org to obtain a pro-forma , complete and return. In order to verify accounts we are only able to accept proformas sent using official email addresses.
Question:(Last edited: Thursday, 8 November 2018, 2:31 PM)
Accounts: What is an active account?
If an account is not used for more than 3 -6 months, we will consider it inactive and suspend the account. When requesting accounts, bear this in mind - please request accounts for staff who will be active.
Question:(Last edited: Thursday, 8 November 2018, 3:32 PM)
Booking events: Can I apply to attend events using Learning Leads?
Yes you can.
Search for bookable courses, events, etc, using the ‘Learning Opportunities’ search box on the front page of Learning Leads or go via the Learning Opportunities menu bar. Apply and you will receive an email as soon as your place has been confirmed.
Watch this brief video to find out more about the application process
Question:(Last edited: Thursday, 8 November 2018, 2:04 PM)
Booking Events: Can I book a place for another person ?
This function is not available yet. All users must log in and sign up to the T&Cs to activate their accounts, currently bookings must be made personally. We intend to make this option available in the next phase.
Question:(Last edited: Thursday, 8 November 2018, 2:18 PM)
Booking Events: Can I see a calendar view?
Yes. You may select the 'Search Calendar' option under the Learning Opportunities tab and browse the calendar of events.
Watch this brief video to find out more about booking.
Question:(Last edited: Thursday, 8 November 2018, 3:11 PM)
Bookings: How do I cancel my application?
To cancel your application. Log on > Learning opportunities > Manage My CPD.
Select the opportunity and go to 'cancel booking'.
Details are shown in this short video. (cancellation is at 3:00 into the video)
There is a cut off date for cancellation for some events. If the cut off date has passed you will no longer see this option.
Question:(Last edited: Thursday, 8 November 2018, 3:01 PM)
Bookings: Where can I see the status of my applications?
You can see all applications made using this NEW system by clicking on Learning Opportunities > Manage My CPD
You may also cancel any bookings here.
Question:(Last edited: Thursday, 8 November 2018, 3:33 PM)
Log in: I work in a Stockport school, how do I log in?
Click on ‘log in’ on the top right of the screen.
If your account details were provided to us in July, you will already have an account on the system.
Enter your details.
Username: firstname.lastname@schoolname (you can type your full email address into the box)
Password – this has been set to a default value which has been supplied to your school.
You must reset this once you have logged in.
This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)
Question:(Last edited: Thursday, 8 November 2018, 3:34 PM)
Log in: I work in an early years setting in Stockport, how do I log in?
Click on ‘log in’ on the top right of the screen.
If your account details were provided to us by your manager you will already have an account.
Enter your details:
Password – this has been set to a default value which has been supplied to your setting
You must reset this once you have logged in.
This is a new system therefore you must read and accept the site policies before you are able to proceed. (There are 2 policies to be agreed)If you work in a setting and would like an account - please ask your manager to contact email@example.com to request an account for you. We need firstname, lastname and a unique email address for each account.
Question:(Last edited: Thursday, 8 November 2018, 2:58 PM)
Password: What if I forget my password?
If you already have an account, you will be able to change your password at any time. Click on profile in the top right and preferences.
If you can't remember your password, the use the forgotten your password link.
If you do not have an account - you will need to request an account via the system. The system can only reset passwords for existing accounts.
Question:(Last edited: Thursday, 8 November 2018, 2:20 PM)
Password: What is my password?
Default passwords are given to setting managers and headteachers. You will be prompted to change the default password when you first log in. If you forget your password, please use the forgotten password link and make sure that you enter your username details accurately.
If you do not receive a password reset email, it could be because you don't yet have an account.
If you are in doubt please email firstname.lastname@example.org to check.
Question:(Last edited: Thursday, 8 November 2018, 3:31 PM)
VIEW: Where are my applications from the old system?
Your application history before 1 Sep 2018 is not available on this system
Should you require a CPD history for yourself, school or setting prior to this date, please contact email@example.com with details.
Question:(Last edited: Thursday, 8 November 2018, 3:25 PM)
VIEW: Why can't I find what I am looking for when I have been told it is on Learning Leads?
This may be for a number of reasons.
1.The resource or opportunity may not have been made available yet - sometimes consultants and advisers alert you to upcoming resources/events before making them available. If this happens, please check with the person who directed you to Learning Leads in the first instance.
2. The event/opportunity is available elsewhere - for example face to face Safeguarding courses are managed on a different system and are not bookable via Learning Leads.Someone may have signposted you to Learning Leads in error.
3. You may not have appropriate rights - most of our learning networks and opportunities are open to everyone. However, there are some, such as the SIMs online network, that do not allow self-enrolment. If you require access, please contact firstname.lastname@example.org or the SIMs team.
If you cannot find something on the site, please email email@example.com and we will look into it for you. Please ensure you supply as much detail as possible, if possible please include details or the person who directed you to Learning Leads to find the resource/event.
Question:(Last edited: Thursday, 8 November 2018, 3:14 PM)
View: Why can’t I see all my Early Years learning networks and opportunities?
If you work in Early Years you should have access to the Early Years Homepage and Early Years forum by default. However, you will need to join other networks - for help with this watch the video here.
If you cannot see the Early Years Homepage on the top menubar (next to the home icon) - contact firstname.lastname@example.org.